Frequently Asked Questions
Everything you need to know about your Local Eclectic experience.
What is the typical shipping timeframe for my order?
Standard orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location and chosen shipping method.
What is your return policy for jewelry and accessories?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged or defective.
How should I care for my gold-plated and vermeil pieces?
To maintain the shine of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, and gently clean them with a soft microfiber cloth after each wear.
Do you offer a warranty on your products?
Yes, we provide a 6-month warranty against manufacturing defects. If your jewelry experiences any structural issues within this timeframe, please contact our support team with a photo of the item.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.